Return & Refund Policy – Jessy Brand

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At Jessy Brand, we want you to be happy with your purchase. Please read our Return & Refund Policy before placing an order.

1. Return Eligibility

You may request a return or refund if:

• You received the wrong item
• The item arrived damaged
• The item has a clear quality issue
• The item size or color is different from your order

To be eligible, the item must be unused, unworn, unwashed, and in its original packaging.

2. Return Request Time

Please contact us within 7 days after receiving your order if there is any issue with your product.

Return requests made after this period may not be accepted.

3. Proof Required

To help us process your request quickly, please provide:

• Order number
• Photos or videos of the product issue
• Photos of the packaging if damaged
• Clear explanation of the problem

4. Refunds

If your refund request is approved, we will process the refund using your original payment method or another agreed method.

Refund processing time may depend on your bank or payment provider.

5. Replacements

For damaged, incorrect, or missing items, we may offer a replacement instead of a refund, depending on stock availability.

6. Non-Refundable Cases

Refunds or returns may not be accepted for:

• Change of mind
• Wrong size ordered by the customer
• Wrong shipping address provided by the customer
• Items already worn, washed, damaged, or used
• Minor color differences caused by screen display
• Delays caused by customs, weather, or courier issues

7. Return Shipping

Customers may be responsible for return shipping costs unless the issue was caused by Jessy Brand or our supplier.

Please contact us before returning any item. Unauthorized returns may not be accepted.

8. Contact Us

For return or refund support, please contact:

Jessy Brand
Email: info@jessybrand.com
Phone: +855312663333